Term and Conditions 

Satisfaction Guarantee Policy

Client satisfaction is very important to us. Hair services are non-refundable, as significant time, professional expertise, and products are invested in every appointment.

However, if you are unhappy with your result, please contact us within 7 days of your service. I will assess your concern and, where appropriate, offer a complimentary adjustment or correction service.

Correction services must be completed within 14 days of the original appointment and are subject to the following conditions:

• Adjustments are only offered for tone-related concerns that do not require additional lightening processes (e.g., neutralization of unwanted tones). This does not include services that require further bleaching or structural color changes.

• A follow-up appointment will be scheduled for eligible adjustments within the guarantee period.

• Adjustments will not be made for changes of mind, personal preferences, or requests that differ from what was agreed upon during the consultation (e.g., blonde to dark, dark to blonde, or completely different colors). These cases require a new booking with full payment.

• Concerns reported after the 7-day period may be considered, but any corrections will be charged accordingly.

• Refunds will not be provided for change of mind, personal preferences changes after the consultation,  request to achieve a different look than origanally agreed,  failure to follow aftercare instructions, or if services have been performed by another stylist after your appointment.

• If a service is found not to have been carried out with reasonable care and skill, remedies will be provided in accordance with Australian Consumer Law.